FAQ

If your company has a team of field technicians, Adaptive Service is for you!

Managers access the system from any web browser – all they need is a computer with internet access. Field technicians need a smartphone or tablet with the mobile app (iOS/Android).

The platform includes features that let you replace spreadsheets, external calendars, paper documents, external drives and GPS trackers, among others.

Yes, we continuously update the Adaptive Service platform, adding new features and improving existing ones. Many new features are developed based on our customers’ suggestions.

Yes. Adaptive Service can be integrated with any system your company uses. Through its API, it exchanges data with ERP, WMS and CRM systems, as well as external systems that generate service orders.

Yes. Adaptive Service is designed so that every customer can tailor it to their specific service processes, documentation and integrations.

Getting the Adaptive Service platform ready for go-live usually takes 2 to 4 weeks. During that time, we configure the system to your needs, build integrations, import your data and train future users.

Yes, in addition to the web application for service managers and the mobile app for technicians, you also get access to an admin panel where you can adapt the system to new needs at any time.

Yes, we can easily import your key master data into the system.

All key data created in Adaptive Service (such as new customers, installations, assets and their service history) belongs to you and can be exported.

Absolutely – we always encourage you to test our platform before deciding to implement it.

Post-implementation support is a key part of our cooperation. You get a dedicated account manager who will always help with any difficulties using the system. We also encourage you to take advantage of free refresher training sessions whenever needed.

Yes, the app supports offline mode, and saved data syncs automatically once the network connection is restored.

Yes, the technician can complete documentation, take photos and capture the customer’s signature directly on the mobile device.

The dispatcher supports technicians in their daily work: schedules visits, assigns service orders, monitors statuses and manages schedules in list, calendar or Gantt chart view. Field technicians, in turn, can quickly and easily organize and document their work.

Yes, Adaptive Service can automatically generate recurring service orders based on service contracts and agreed due dates.

Yes, the system stores all previous service orders, photos, notes, service reports and technical materials linked to the asset or location.

A chat linked to each service order lets you exchange messages, photos and files without separate messaging apps.

Yes, Adaptive Service supports service inventory tracking, stock issues and the resources used to complete service orders.

Let’s start with a short meeting where we demo the entire Adaptive Service platform and learn what you expect from a new field service tool. Based on that, we’ll prepare a proposed implementation plan, then launch the system and train your team.

Adaptive Analytics is our Business Intelligence service, combining consulting with building tools that integrate data from multiple sources. Our team of experienced specialists supports you at every stage of the project – from designing the solution architecture to building clear reports and dashboards.

Business Intelligence tools are a good fit for companies dealing with large volumes of data, where analysis is critical to optimizing different areas of the business. Our solutions help analyse sales data faster, enabling better management decisions in sales, finance and controlling.

The audit covers your data sources, current reporting and analytical processes to identify areas for improvement.

It’s worth it when data is scattered, reports are built manually, teams work with different numbers or data analysis is becoming increasingly time-consuming. Recurring difficulties in interpreting company data are another clear signal.

We integrate data from the tools used in your company, such as ERP and CRM systems, databases, files, spreadsheets, sales tools and other business applications.

Yes, we configure automated data ingestion and refresh processes so that reports are always based on up-to-date data.

We design sales reports, P&L reports, KPI tracking, promotion effectiveness analysis and management dashboards tailored to specific roles, among others.

Yes, reports can be used on computers, tablets and mobile devices, giving you access to key metrics from anywhere.

Yes, we use Microsoft Power BI and other Business Intelligence technologies, selected to fit your needs and architecture.

We validate data for consistency, timeliness and accuracy, and monitor the data pipelines that feed it.

Yes, the analytics environment can be gradually extended with new data sources, reports, analytical models and business areas.

We start by analysing your needs and source systems, then design the solution, optimize ETL and ELT processes, deliver reports and support further development.

We can join your internal teams at any stage of the project or take full ownership of the areas you don’t plan to staff yourselves.

We start by analysing your goals and needs, then define the scope of the first version, design the solution, deploy it and develop it further in subsequent phases.

Yes, we help you go from an idea to a defined MVP feature set, solution concept, project timeline and a finished application.

We build web and mobile apps, internal systems for employees, customer and partner portals, automations and virtual agents.

Custom software is a good choice when off-the-shelf tools don’t fit your processes, limit your growth or don’t integrate with the systems you use.

Yes, we build integrations with CRM and ERP systems, databases, Microsoft 365, Dynamics 365, SharePoint, Teams, Outlook and third-party APIs.

Yes, we help you plan a first version with the core features, which can later be extended with additional modules and integrations.

No, depending on the project we use both custom development and low-code tools such as Power Apps, Power Automate and Azure Logic Apps.

We choose the tech stack based on your business processes, planned integrations, user requirements, IT environment and the solution’s future roadmap.

Yes, we build mobile apps that support users both in the office and in the field.

Yes, we build automations for data flows, approvals, forms, requests, registers and other repetitive operational tasks.

Yes, we provide technical maintenance, user support, training and further development of the application as your business needs evolve.

Yes, we design solutions in a modular way, so you can launch the most important features first and roll out the rest according to your priorities.