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Adaptive Service – Field Service Management Software

Digital support for field service companies

Adaptive Service is field service management software for companies that carry out work at customer sites. It covers service order handling, team scheduling, service documentation, communication between dispatchers and field technicians, and data exchange with other systems used in your organization.

Our field service management system covers the entire service request lifecycle – from intake and visit scheduling to generating service reports and recording the work history. It also gives access to data on equipment, installations and sites, so all service data is kept in one place.

One system to run your field service operations

Adaptive Service was built for companies that dispatch service technicians and engineers to the field. The platform has been developed over several years based on lessons learned from real implementations and customer feedback, so it addresses the actual challenges of running a mobile service operation.

What our customers have in common is field work, extensive documentation and the need to manage service order execution efficiently.

The system is used by companies working in areas such as:

  • fuel station service,
  • fire protection,
  • industrial automation,
  • air conditioning and HVAC,
  • car wash maintenance,
  • environmental measurements,
  • biogas plant operations.
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Funkcja aplikacja mobilna dla serwisantów

Adaptive Service lets you build forms, service reports, inspection reports, checklists and any other documents used during field work.

All materials are linked to a specific service order, so every follow-up visit has access to earlier entries, photos, notes and technical instructions. Certificates, wiring diagrams and other files used by the service team can also be stored in one place.

Documentation can be completed on site and signed directly on the mobile device.

Every completed service order is stored with its full set of materials, so managers and technicians have access to the complete work history of each site or asset.

Mobile app for field technicians

Adaptive Service consists of two integrated components.

The first is a mobile app for the people working in the field. It gives the technician everything needed to carry out service orders: job details, documentation, communication with the dispatcher and the service schedule.

The app shows the daily plan and the schedule as a list or calendar view. Technicians can check the dates of their assigned visits and propose rescheduling when needed.

Final schedule approval stays with the service manager. While working on a service order, the technician can also complete documentation, take photos, add notes and sign service reports directly on the mobile device. The app also works offline – data is synced automatically once the connection is restored.

See more: Mobile app for field technicians.

Adaptive Service

Web application for dispatchers

The second component of Adaptive Service is a web application for dispatchers and service managers. It lets you manage the whole team from one place and gives access to the schedules, service orders and data needed to run field operations.

The dispatcher can view every technician’s schedule as a list, calendar or Gantt chart, schedule upcoming visits and approve dates proposed by technicians.

The system also shows service order statuses, job locations, documentation, photos and the service history of individual assets and installations.

It also brings together customer data, the company’s asset register, stock issues and timesheets. The dispatcher can send notifications to technicians and monitor the progress of all service orders in real time.

Adaptive Service
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Key features of our service order management system

Mobile app for field technicians

Gives access to the schedule, documentation and all the data needed to carry out service orders in the field.

Service order management

Makes it easier to schedule, monitor and dispatch service orders at every stage.

Automatic service reminders

Helps you complete recurring maintenance required by service contracts and schedules on time.

Service contract
management

Generates recurring service orders from contract terms and agreed due dates.

Integrations with other systems via open API

Enables data exchange with ERP, warehouse and HR systems, as well as your customers’ platforms.

Service documentation management

Lets you create, store and share forms, service reports, inspection reports and technical documentation.

Continuous communication
technician–dispatcher

A chat within each service order streamlines the exchange of messages, photos and files between the field team and the back office.

Service inventory tracking

Tracks stock issues and the parts and materials used during service work.

Industries where our field service software fits best

HVAC and heat recovery ventilation

Makes it easier to schedule inspections, keep documentation and service HVAC equipment.

Facility Management

Supports dispatching of field work and scheduling of service tasks.

Fire protection

Helps manage recurring inspections, documentation and service orders, automate calculations in service reports and validate results against required standards with a passed/failed status.

Construction machinery

Provides access to service history, documentation and the status of ongoing service orders.

Renewable energy

Streamlines service work and documentation for equipment operating in the field.

HoReCa catering equipment

Supports scheduling of service visits and documenting completed work. Provides visibility of the location and full history of every asset.

Gates and access control

Makes it easier to manage service requests, schedules and the history of completed service work.

CCTV and alarm systems

Provides quick access to documentation, equipment data and the history of previous visits.

Critical infrastructure

Helps track service order execution and maintain complete service documentation.

Industrial automation

Supports field work organization and documentation management for equipment and installations.

Fuel stations and car washes

The system has been developed largely through implementations for fuel station and car wash service providers.

Environmental measurements

Makes it easier to schedule visits, document completed work and archive service data.

Water treatment

Supports field service orders and documentation for equipment maintenance.

Medical and
laboratory equipment

Helps manage schedules, service history and documentation of completed work.

FAQ:

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