IT Solutions for Business | Adaptive Applications

We decided to implement Adaptive Service because it met our most important needs in organizing and running the service processes in our company. A key factor was the ability to define service contracts that automatically generate recurring service visits, making it easier to schedule and supervise service delivery. We also appreciated the ability to email service reports directly to customers without any extra steps. Another important element is the library of up-to-date documents, including instructions, schematics, scopes of work and technician certificates. This gives our staff quick access to all the information and documentation they need in one place.

We decided to implement Adaptive Service because of its flexibility and how well it adapts to the specifics of our business. Iskra carries out inspections of many components of fire protection and safety systems, so we needed a solution that supports more than a dozen different form types.
Adaptive Service meets these requirements without any coding. With the system in place, we have full control over our field technicians’ tasks and easy access to complete documentation.

We needed a technically advanced solution that enables real-time information exchange with our customers, while also handling the specific safety documents those customers require.

The ability to tailor Adaptive Service to our requirements was key when choosing the system.

A fast, smooth implementation that kept our service and installation work running without interruption was very important to us.

That’s why we chose Adaptive Service – a proven solution that has been used in the service industry for several years.

Equally important were an efficient implementation process and support for our field technicians working across the country.

Since 2018 we have been working with Adaptive Applications, which maintains and develops the key analytics tools used across our organization.

Our cooperation started with daily sales reporting for a small area, and its scope has grown steadily since then. Today the Adaptive Applications team maintains and develops our reporting, including promotion analysis, price monitoring and P&L. They are responsible for the entire analytics process – from data acquisition to preparing reports and dashboards.

Over the years, Adaptive Applications has become a long-term, trusted business partner of Carlsberg Polska for analytics services and data management solutions.

At Granimex we supply water treatment systems and carry out water quality measurements. We needed a solution that would streamline how our service is organized and handle a wide range of service and measurement reports. Adaptive Service helps us schedule our technicians’ work, and with service contract management it automatically generates follow-up visits according to the schedule. We also appreciate that employees can report their availability and absences in the mobile app. This makes it easier for us to respond to changes and gives us better control over service work.

Implementing Adaptive Service has improved how we organize and handle service orders day to day, making it easier to register, monitor and settle them.

Working with the team was smooth and professional. We particularly value the very good communication, quick response to our needs and commitment at every stage of the project. The team guided us effectively through the challenges that came up during implementation, and we could always count on ongoing support, clear explanations and prompt resolution of the issues we reported. We wholeheartedly recommend Adaptive Applications as a reliable, competent and committed partner for implementing IT systems that support service processes.

We have been working with Adaptive Applications since 2020. Petrobit services fuel stations, an industry with very demanding SLA times, where fast and reliable handling of service requests is essential. A key part of the project was integration with our existing service and warehouse system, and with the systems of customers who report failures via API. Real-time information exchange and handling of safety documents are also important to us.

By replacing paper-based documents with electronic ones, we cut the time it takes field technicians to submit documentation from 6 days to a few seconds. We supervise our service from one place, and with Adaptive Service we have a real-time view of all our technicians’ work across Poland. We appreciate the individual approach, the team’s understanding of our business and the efficient support for the system.