Automatic Service Reminders: SMS Notifications
How do automatic service reminders work in our system?
Automatic service notifications help your team respond on time – they alert technicians to new service orders, schedule changes and jobs that need quick action.
Service orders generated from contracts
The system automatically generates recurring jobs based on the terms defined in service contracts. The dispatcher receives a ready service order with all the required information – all that’s left is to assign the right technician.
New job notifications
The technician receives an in-app message and a push notification. One tap opens the relevant service order with all its details.
Always up-to-date schedule
A change to a service order’s schedule triggers a message showing the job number, site and location. The technician knows immediately which service order the update refers to.
Channels that fit your process
Depending on the configuration, communication can run in-app, via push, email or SMS, and can reach technicians, dispatchers and customers.
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Automatic SMS reminders in your service process
Automatic service reminders connect communication with field technicians, dispatchers and customers. In-app notifications take the user straight to the relevant service order, while additional channels extend your reach. The system can also show who has read a message, so the dispatcher knows exactly who has seen the information.
Key benefits and features:
- New service order notifications
- Schedule change alerts
- One-tap access to the job
- Configurable SMS and email messages
- Message read-status tracking
- Job completion confirmation with service report
Frequently asked questions about automatic service reminders
The system can notify a technician about a newly assigned service order, a message from the dispatcher or a schedule change. Overdue service orders are also highlighted on the list. After the work is done, the customer can receive a completion confirmation and the service report.
The available channels depend on the configuration and the agreed process. Core communication runs in the mobile app and through push notifications, while SMS and email messages can be an add-on service. During implementation, we define the recipients, the events that trigger messages and the data included in them.
The message can include the request type, service order number, customer or site, address and a short description of the issue. This lets the recipient quickly identify the case and decide how to respond. The exact content depends on the configuration and the information technicians need to do the job.
Recurring service orders can be created automatically with sufficient lead time, based on the contract terms. The dispatcher can add them to the schedule and assign a technician. The technician is notified of the new job, and once the due date has passed, the service order is highlighted in red and easy to find by sorting.
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